Achieving Technological Change Without Digital Fatigue

21 Jul, 2020

The COVID-19 pandemic has drastically accelerated the need for the advancement of healthcare’s digital transformation. The obligation to stay at home caused by the pandemic has sped up the transition from to face-to-face work to remote work through the use of digital technologies and web resources.

Reliance on technology has negatively affected human attention, decision-making capacity, and emotional wellbeing - added to increased tension and lack of concentration. 31% of primary care physicians reported burnout in various tests on the keeping of Electronic Health Records (EHRs),  use of IT systems, and a rising weight of administrative tasks. During the pandemic, virtual visits have been added to the usual extended work hours of healthcare professionals, possibly leading to an increase of the burnout rate. At this time,  we must be able to offer technology as a tool that makes healthcare professionals’ work easier, not one that increases their burden.

Finding a specialist and taking care of web services is usually an overwhelming task, and it is often not customized. Healthcare services should be personalized, so one-size-fits-all is not recommended. Individual solutions designed for each costumer will cover the need to quickly find relevant contents so users can access them and make the right choices at the right time.

There are plenty of digital health apps and solutions, but is not users’ responsibility to incorporate them in their daily work. Educational platforms related to technology and healthcare evolution, should bear this responsibility and help costumers incorporate the solutions that meet each specific need. It is our mission to facilitate  smooth consumer interaction with the selected technological solution. 

Providing customers with effective knowledge is a high priority in a potential economic crisis. This will mitigate excessive uneasiness and stress related to technology usage. Clarity about costs and quality is basic for customers to make decisions.

Evaluated apps or tools usually try to improve patient care and reduce costs. But they should also help lighten, mechanize or automate healthcare professionals’ work and improve their decision making.

Artificial intelligence (AI) and voice-enabled technologies should become new support tools to reduce digital fatigue and avoid loss of eye-contact between healthcare professionals and patients. AI will also make it easier for doctors to quickly find the right information when they need it.

Even if thousands of doctors turn to digital health, higher technological immersion is still needed. Clinicians now need to be immersed in digital training since new technologies will be constantly used in their daily practice.